Return & Refund Policy

At Izzy Music, we want you to be satisfied with your purchase. This Return and Refund Policy explains how returns, refunds, and exchanges are handled.

Eligibility for Returns

You may request a return if the item is unused, in its original condition, and in the original packaging. The return request must be made within a specified period after delivery. Products that show signs of use, damage caused by the customer, or missing accessories may not be eligible for return.

Non-Returnable Items

Some items cannot be returned due to hygiene, customization, or supplier restrictions. Digital products, downloadable items, and certain accessories may also be non-returnable unless they arrive defective or damaged.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us as soon as possible with clear photos or videos as proof. Once verified, we will arrange a replacement or refund according to the situation.

Refund Process

After we receive and inspect the returned item, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.

Exchanges

If you wish to exchange an item, please contact us first. Exchanges are subject to product availability and approval after inspection of the returned item.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged or incorrect. Shipping charges are non-refundable unless stated otherwise.

Order Cancellations

Orders can only be canceled before they are processed or shipped. Once an order has been shipped, it will be treated as a return request instead.